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WPS S.A. meets all the standards and qualifications required by the local authority to provide Complementary Aviation services. We rely on our highly qualified staff to provide an optimal service to all our customers.
Our staff is trained according to national and international regulations and is currently allowed to operate within the main local airports in both controlled and restricted areas where they provide assistance on behalf of the airline that hires our services. They also provide passengers with information about travel requirements, documentation protocols, and schedule changes according to their destination.
WPS S.A. has more than 33 years of experience and the right staff to offer its clients flight safety.
An important part of a passenger operation, carried out in order to determine crucial information regarding passengers before they proceed to board the aircraft, the passenger is issued a boarding ticket and he or she is given further information on how to proceed after checking his or her luggage.
The Check-in process is the first contact a passenger has with the airline staff therefore passenger service agents are one of the most important links regarding the airline’s image.
Agents are positioned at the boarding gates with the purpose of guiding passengers in an orderly manner while boarding the aircraft and prevent schedule delays.
Likewise, Boarding gate agents are in charge of annunciating boarding times or any other relevant information related to a determined flight.
An important part of an agent’s duty is to keep customers informed and aware of possible flight delays and/or changes that might occur as well as clear any doubt that passengers could have regarding the boarding process.
If needed Passenger service agents are also capable of relocating a passenger into another flight.